Return Policy

  • Thank you for shopping at “THE INDI TALES.” We strive to provide you with high-quality products and excellent customer service. As an e-commerce platform, we understand the importance of clear return and refund policies. Please read this policy carefully before making any purchase on our platform. By using THE INDI TALES and making a purchase, you agree to the terms of this policy.​
  • Return Policy:
    • 1.1. Eligibility for Returns: We do not accept returns for most of our products. Due to the nature of our business and the products we offer, we cannot offer returns on certain items, including but not limited to:
    • Personalized or customized products
    • Perishable goods
    • Downloadable digital products
    • Intimate or sanitary goods (e.g., underwear, swimwear)
    • Items that have been used, washed, or damaged after delivery

1.2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within [number of days] days of receiving the order. We will work with you to find a suitable resolution, which may include a replacement or store credit.

1.3. Non-Receipt of Items: In the rare event that you do not receive your order, please notify us within [number of days] days from the estimated delivery date. We will investigate the issue and, if necessary, provide a replacement or store credit.

  • Refund Policy:
  • 2.1. Refunds for Eligible Items: If, in exceptional circumstances, we determine that a refund is appropriate for an eligible item, we will issue a refund to your original payment method. Refunds are subject to approval and will be processed within [number of days] days from the date of approval.

2.2. Refunds for Damaged or Defective Items: If we approve a refund for a damaged or defective item, the refund will include the purchase price of the item and any applicable taxes, excluding shipping costs.

2.3. Refunds for Non-Receipt of Items: If we determine that a refund is appropriate for a non-receipt of an item, we will issue a refund for the full purchase amount, including any applicable taxes and shipping costs.